The contractual framework intended to govern quotations, bookings, journeys and passenger responsibilities.
About CIA Chauffeurs
The verified contracting legal entity, registered details and authorised contact channels must be inserted and approved before these terms are published.
Definitions
The final terms must define the operator, customer, booker, passenger, chauffeur, vehicle, booking, journey and any third-party service consistently.
Making a Booking
A request is not automatically a confirmed booking. The final process must state when the operator accepts a booking and what confirmation the customer receives.
Quotations
A quotation should describe its scope, route and any known assumptions. Its validity, inclusions and exclusions must match the actual quoting process.
Prices
Prices, taxes, tolls, parking, waiting and additional services must be described exactly as charged. This draft states no unverified amount or surcharge.
Payments
Payment timing, methods, authorisation, deposits and failed-payment consequences require approved commercial wording.
Booker Responsibilities
The booker should provide accurate contact, passenger, route, timing, flight and luggage information and have authority to arrange travel for the passenger.
Passenger Responsibilities
Passengers should follow lawful safety instructions, respect the vehicle and chauffeur, and avoid conduct that creates danger, damage or unlawful use.
Pickup Details
The booking confirmation should identify the agreed collection point and contact method. Airport, hotel and venue access arrangements can vary.
Waiting
Any included waiting time, grace period or charge must match the approved booking rules. No duration is stated until confirmed.
No-Shows
The final terms must define a no-show, the contact attempts required and any resulting charge or refund position without ambiguity.
Flight Delays
The effect of delayed, diverted or cancelled flights depends on the confirmed service and real monitoring arrangements. No automatic adjustment is promised.
Journey Changes
Changes to time, route, passengers or destination require acknowledgement and may affect availability or price.
Extra Stops
Additional stops are not automatically included. They require operational confirmation and may alter time and price.
Vehicle Requests & Substitution
A category or preference may be requested. Exact model, capacity and any substitution right must reflect the confirmed booking and real fleet arrangements.
Luggage
The booker must provide accurate luggage details. Carriage depends on safe capacity and applicable restrictions.
Children / Child Seats
Requirements for children and any child seat must be disclosed before booking. The approved terms must reflect current law and actual equipment availability.
Passenger Conduct
The operator may need an approved right to refuse or end travel where conduct is unsafe, abusive, unlawful or risks damage. The final threshold and consequences require review.
Smoking / Prohibited Items
The final policy must state the real smoking, vaping, alcohol and prohibited-item rules consistently with law and operating practice.
Damage / Cleaning
Responsibility for damage or exceptional cleaning and the evidence or charging process must be approved before publication.
Cancellations
The detailed Cancellation Policy forms part of the booking framework. The same confirmed notice periods and charges must appear in both places.
Refunds
Eligibility, method and timing of refunds must match the approved cancellation and payment process. No window or guarantee is invented.
Corporate Account Terms
Account authority, invoicing, credit, payment, booking and reporting terms apply only where separately approved and confirmed.
Third-Party Services
Hotels, tickets, guides or other third-party services are not included unless expressly confirmed. Responsibility and contracting arrangements require clear approved wording.
Events Beyond Reasonable Control
The final terms should address events outside reasonable control in a way that is fair, lawful and consistent with consumer rights.
Liability
Any exclusion or limitation of liability requires qualified legal review. Nothing should unlawfully restrict liability or statutory rights.
Consumer Rights
Nothing in the approved terms should remove rights that cannot legally be excluded. The customer’s status and booking circumstances may affect which rights apply.
Privacy
Personal information is handled according to the approved Privacy Policy and applicable data protection law.
Governing Law
Applicable law and courts must be confirmed by a qualified adviser against the verified contracting entity and customer market.
Contact
Questions about a quotation, booking or these terms should use a verified contact channel shown on the Contact page.
Last Updated
The published terms must display the date on which the approved wording was last reviewed.